Returns and Exchanges
General: All returns must be RECEIVED by Dr. V-Twin, Inc. no later than 30 days from the original customer shipment date.
Returns and exchanges must be in new condition and must include all instructions and original packing material.
Customer pays all return shipping charges. Include a copy of your packing list with all returns. PLEASE CONTACT US BEFORE RETURNING AN ITEM AS ALL RETURNS MUST BE ASSIGNED AN RMA (RETURN MERCHANDISE AUTHORIZATION) NUMBER. ALL ITEMS RETURNED WITHOUT AN RMA NUMBER WILL BE REFUSED AND SENT BACK AT THE CUSTOMERS EXPENSE.
Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 20% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.
Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.
Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item. If item is a special ordered item, the item is not returnable.
Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase.
Use original packaging. We are not responsible for packages lost during return shipping.
Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. Send exchanges and returns to dealership.
ALL SPECIAL ORDER MERCHANDISE IS NOT RETURNABLE.
